Cancelation Policy: We ask that whenever possible, you provide at least 24hrs notice of any appointment cancelations. If you are unable to keep your appointment as scheduled, please call or text us as soon as possible so that we can get you rescheduled and offer the original appointment to another client from our waitlist. If you are late for your appointment by 15 minutes or more you will be considered a No-Show and the appointment will be cancelled. Clients with a history of cancelations or no-shows may be required to prepay in the future to secure appointments. 

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Drop Off/Pick Up Policy: All pets should be dropped off no more than 10 minutes before their scheduled appointment time, and picked up no more than 30 minutes after our call informing you that they're almost finished. Being a kennel-free salon, we aren't equipped for dogs spending extended periods of time here outside of their appointment window. If pets are consistently picked up late additional charges may be applied.

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Matted Pet Policy: We strongly believe in "Humanity over Vanity" and will always do what's best for your pet, especially in situations where matting is present.  Our groomers do their best to avoid causing undue stress and discomfort to the pets in our care which means that we will not brush out matting. It's important to note that matted hair can cause and hide a variety of skin irritations and injuries. These can include, but are not limited to, infections, hot spots, bruising, and even parasites. Matting typically requires a close shave to safely remove which can also lead to skin irritation and/or minor nicks.  We are not responsible for any pre-existing conditions of any kind uncovered by the removal of matting, nor for any injury or irritation that occurs during or after the removal of matting. Lastly, we reserve the right to turn away pets with a high risk of injury during the removal of matting, or any client which refuses to allow us to do what's best for their pet. 

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Pest Policy: We recommend using a flea, tick, and heart worm preventative for all pets year round, but especially during peak seasons. If pests of any kind are discovered while grooming your pet, we will automatically treat the issue accordingly. Fees will be applied in proportion to the extent of the problem. 

Scheduling Policy: All appointments are first-come, first-served. We recommend pre-booking at least two to three appointments at a time to ensure that you're able to keep your pups on the best schedule for you. If you opt not to pre-book your appointments, we will do our best to find an appointment that works for everyone, however it may not be the exact day or time that you'd prefer. Appointments can be booked in person, over the phone, by text, or through our appointment request form on our website. 

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Vaccination Policy: For the safety of our staff and all pets in our care, you must be able to provide current vaccination records for any and all pets that receive services at Very Important Pooch. 

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Pet Potty Policy: I know, I know, you walked them before you got in the car. Our furry friends tend to get nervous and excited on the ride over though, and they almost always work up a little something by the time they get here. Please arrive with a few minutes to spare to take your pup for a quick walk and allow them to relieve themselves one last time before their appointment. Our staff thanks you!